Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how a person can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers should claim as quickly as possible online by means of the Services Australia website.

To receive JSP a person must:

– be of certifying age for JSP
– fulfill Australian home requirements for JSP
– be out of work, and
– looking for work and happy to take part in activities that increase their possibilities of discovering a task, or
– unable to work, job study or search for work due to medical condition, disease or injury, or
– used or studying complete time and are unable to carry out these due to a medical condition, health problem or injury and have a task or research study to go back to

If the customer has actually shown they are unable to work due to a momentary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls below the JSP income test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their earnings has minimized. See Rates and Thresholds.

In all cases, examine if the client is qualified to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they become qualified they must offer their checking account balances, proof of income and work separation details.

Customers can begin an early claim online. They will be able to complete Your personal details, Your situations and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online till within 2 week of being eligible for job JSP. They will get a pointer alert 2 week before the eligibility date.

A detained individual may lodge a claim up to 3 weeks before release from jail. These claims are not thought about early claims as the client is certified but not payable when they declare.

Customers moving from an existing income support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers should create a myGov account and connect their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to begin an online claim for JSP they should:

– check in to myGov and access their linked Centrelink online account
– ensure their individual information are correct. From the menu, choose the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a decreased question set as part of their online claim if they are:

– presently in receipt of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the client on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.

The job will allow the consumer to undertake a structured claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for customers considered not able or unsuitable to finish an online claim or nominees. ACC ought to also be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or job fax. See Claim lodgement of Centrelink Claims.

‘ within ACC suggests:

– the client can begin a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client start a claim which can then be finished by the client in their Centrelink online account

Remote clients

If the customer lives in a remote location and generally utilizes a representative, Remote Service Centre, or phone to do company and job is unable or inappropriate to complete an online claim, the customer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for recognized remote customers.

The client must have:

– the remote sign showing on the Customer Overview, or
– a domestic address in a remote location

To examine the address remains in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, use an online claim first. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of a person, encourage the nominee to help the person claim JSP utilizing the person’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be sensible for a client to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has actually moved address within the previous 26 weeks, Services Australia must determine if they have decreased their employment potential customers by relocating to a new area.

If this holds true, the Service Officer should investigate a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the customer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or a Joblessness Non-Payment Period (UNPP) may have happened.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for job a referral to a Workforce Australia or other expert supplier, will have an initial visit reserved during the Participation Interview. Attending this first supplier consultation is referred to as the job hunter’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will determine the start date of the job seeker’s income assistance payment. Note: this goes through task seekers satisfying any waiting periods and certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job candidates to the Workforce Australia online employment service. This excludes job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been receiving an income support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will automatically compute this and use the proper rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may present to clients throughout their online claim. Employer details, name and ABN, will exist to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the company within the claim. If a client confirms the company, when on payment, STP pre-filled income will exist to the client when they report. If the consumer does not validate the company, once on payment, the STP employer may present to the customer again when they report.