How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and based on your answer show you another question or outcome.

Before you start, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might require to provide supporting documents to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to evaluate our decision.

We can help if you remain in monetary challenge or require special assistance while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in place?

To declare on someone else’s behalf you should be authorised.

The individual you’re declaring for must choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have a plan in place to claim on someone else’s behalf.

The individual you’re claiming for will need to start the procedure. Check out how to include a Candidate arrangement using your online account.

7: Do you wish to declare online?

The most convenient method is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unwell, or require to isolate yourself in the house, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, employment it’s simple to develop one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you need Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Obtain JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to produce one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Regards to use. If you consent to the terms, select I agree.
3. Enter your email address, then validate this address using a code we email to you. Your myGov account should use a special email address. You can’t use the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you go into a number you’ll get a code sent out to it each time you check in to your myGov account.
5. Create a password and employment 3 secret questions and get in responses.
6. You have actually produced your myGov account, select Continue to myGov.

After you show who you are through myGov by getting in some information about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the prompts to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some personal information and employment we’ll examine them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity information from among these files:

– Australian chauffeur licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, you’ll require to go to a service centre to finish our identity requirements. You’ll require to offer us an acceptable image identity file as well as any other files we may request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity supplier that supplies the strong level Digital Identity needed for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal information, information from your identity documents and confirm your image.

Learn how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under select Begin.
4. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get started.
4. Select Make An Application For JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you send supporting files to submit your claim.

You can complete these steps up to 13 weeks before your scenarios change. You can then send your claim 14 days before your scenarios change. We’ll call you to advise you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.

Follow these steps:

1. Sign in to myGov.
2. Select View and employment link services, then choose Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get begun.
7. Select Make An Application For JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you require to do anything else to finish your claim. We may ask you for supporting files to send your claim.

22: After you claim by phone

We’ll contact you if we need more information.

We’ll send you a letter to let you understand your claim outcome. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– just how much you’ll get.

23: After you claim online

After you send your claim online, employment you’ll get an invoice telling you:

– the ID number of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Sign in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you don’t concur with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to evaluate our decision.

To do your business with us, produce a myGov account and link it to Centrelink.

You need to prove your identity before you claim a payment or service.

When you claim a payment or service, we’ll ask you for employment some files to support your claim.

If you or your partner stop work, or modification from full-time to casual work we’ll need a Work Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your details and get payments for you.