How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a question and based upon your answer reveal you another concern or outcome.

Before you begin, examine if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may require to supply supporting documents to advance your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve slipped up you can ask us to review our decision.

We can assist if you remain in monetary challenge or need unique assistance while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Candidate plan in place?

To declare on somebody else’s behalf you must be authorised.

The individual you’re claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have a plan in location to claim on someone else’s behalf.

The individual you’re claiming for will need to start the process. Read about how to include a Nominee plan using your online account.

7: Do you wish to claim online?

The simplest method is to declare online.

8: You can claim over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t need to go to a service centre to make a claim. If you’re feeling unhealthy, or require to separate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: employment Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To connect Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Request JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and show who you are to link to Centrelink

To declare a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s simple to produce one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you accept the terms, select I agree.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account should utilize a special e-mail address. You can’t the same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and enter responses.
6. You’ve created your myGov account, select Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll inspect if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter info from your Medicare card.
5. Enter some personal details and we’ll check them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from one of these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from one of these documents:

– Australian driver licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can submit your claim, employment you’ll need to check out a service centre to finish our identity requirements. You’ll need to provide us an acceptable image identity document along with any other documents we may request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you create your myGov account and employment link to Centrelink

16: Is your myGov account linked to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity company that offers the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal information, details from your identity documents and validate your photo.

Discover how to set up the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to connect Centrelink and show your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your approval to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, employment call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get started.
4. Select Request JobSeeker Payment then follow the prompts to finish your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, employment you can apply online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Apply for JobSeeker Payment and follow the triggers to complete your claim.

We’ll tell you if you need to do anything else to finish your claim. We might ask you submit supporting files to send your claim.

You can complete these steps up to 13 weeks before your scenarios change. You can then send your claim 14 days before your situations alter. We’ll contact you to advise you to do this.

21: Check in to myGov and employment link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.

Follow these steps:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get begun.
7. Select Make An Application For JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you for supporting documents to submit your claim.

22: After you claim by phone

We’ll call you if we require more details.

We’ll send you a letter to let you know your claim result. If your claim succeeds, we’ll let you understand:

– when you’ll get your very first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get a receipt informing you:

– the ID variety of your claim
– the date we approximate your claim will be complete.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Check in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to review our choice.

To do your company with us, produce a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some documents to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll require a Work Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.